Tag Archives: customer service

5 Ways to Improve Your Company’s Online Presence

These days, the internet is saturated with ads making it difficult for your business to stand out.

While established businesses have far less restrictions on their financial capacity, you’re left struggling, competing. So how do you improve your company’s online presence without much spending? Here’s 5 cost-effective ways to do it:

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7 Reasons You Should Focus on Customer Loyalty

Loyal customers are a result of consistent positive emotional connection provided by your business. This leads to customer retention which, obviously increase your profit margin.

Apart from increase in sales, here are 7 more reasons why you should focus on customer loyalty:

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4 Best Ways to Build Trust with Your Customers Online.

Building trust with your online customers involves plenty of relationship building. Whilst it’s fundamentals remain about the same as traditional consumers, your brand needs to adjust accordingly to match with the competitively fast-paced internet sharing. 

Since trust is especially crucial in the online world, I’ve come up with 4 favorites ways I normally use to build trust with my customers:

  1. Strong PR Campaigns
  2. Disclose Yourself to the Market
  3. Testimonials
  4. No Hidden Fees. No Hidden Agenda. Be Honest
  5. My Final Two Cents

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6 IMPORTANT REASONS WHY YOU NEED TO INVEST ON CUSTOMER EXPERIENCE

Companies have spent a lot of money to improve customer experience online. Millions have been invested into focus group and researches for the sake of improving the experience they wish to provide. But why such effort? Why customer experience is so important? Here’s 6 important reasons why:

  • Leads to new means of competition
  • Co-creation adds value
  • Affects customer satisfaction
  • Influences expectations
  • Brand Love
  • Leads to brand loyalty

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4 Ways to Deliver Great Customer Service on Social Media

How important is customer service via social media? J.D. Power in his article has found that 67% consumers used and accessed a company’s social media for customer service. Additionally, Jay Bear also report that 42% of the consumers expect a quick response, within 60 minutes timeline.

These are strong indicators that tell you, as a business owner to invest seriously further in delivering great customer service on your company’s social media platforms. Here’s a list of 4 ways you can achieve that:

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